I called on Tuesday for brake work. Dropped the truck off that night. Snowstorm on Wednesday, no call, assumed due to weather. Got called Thursday noontime,, gave the ok for the work, they said should be ready by end of Friday. I called them at 3:30. Work not started yet. They gave excuse of a crazy day, and something about other customers that made me feel like I was a lesser priority than everyone else. The work was completed on Saturday, but i really needed the vehicle in the AM. I considered giving 2 stars, but to date, the work they do has been satisfactory. If you give someone the expectation of work done by a certain time, and you cant meet that expectation, call the customer. Just because i am not sitting in your waiting room doesnt mean i need my vehicle less than someone else.
First, the point which is most upsetting in this review is the failure of Mezzio Auto to meet or exceed a customer's expectations at any point during the repair process. The entire staff is trained and dedicated to providing the best automotive service experience for our customers, however, we failed this time. The details of this failure will be reviewed at Mezzio's end of the month staff meeting. Mezzio Auto will review the existing procedures and develop additional policies for customer contact especially when weather or unforeseen circumstances impact parts delivery. The entire staff at Mezzio Auto truly offers a sincere apology and look forward to the opportunity to make it up.
- Mezzio Auto Care