I’m going to try to keep this short and sweet. If you have repairs to a vehicle that are not covered under your insurance or someone else’s insurance, steer CLEAR of this place. The only reason I gave them 3 stars is because the end of my experience was a great one. I can’t remember everybody’s names, but my car was recommended by AAA to be towed here for repairs after overheating on the highway and needing a tow. Mezzios quoted me $2,900 for repairs, stating I needed the following: 1. A new radiator 2. New radiator housing 3. A new thermostat 4. All new fluids (antifreeze) 5. An oil change Obviously as a single mother there’s no way I have this kind of money laying around, and once I let it be known I was not going to take the insurance route, everybody became much more understanding of me. The other star comes from the gentleman at the front desk who had a huge heart and understanding for my situation. He only charged me $60 for diagnostic and let me tow my car out of there. I was SO appreciative of that. So customer service (AFTER the bogus charges) 5 stars Bogus Mechanic charges : 1 star In the world we live in today, it’s sad to see small businesses taking advantage of local customers. Especially since we are the sole reason you remain in business. I got my car fixed for $435. TOTAL. At a reputable garage. This is why I’m making this review today. If you don’t have a fortune to waste, stay away from this place.
Hi Rachael, We know cars breaking down is difficult on everyone but especially on a single mom. It is unfortunate that inflation is affecting all of us, but even harder for small businesses. Our staff works hard to make sure we are in line with industry standards especially when it comes to pricing. We apologize for any inconvenience. If there is any more we can do to help please let us know.
- Mezzio Auto Care