Been a reoccurring customer at this shop over the course of 5 years unfortunately like many shops nowadays they have gone completely out of line. Their hourly rate fees are almost if not already more than most dealerships charge and that says a lot. I recently asked them to quote out a window regulator and motor replacement for me when got the quote back I was absolutely baffled as it came out to $1700!! When I brought my car to the dealership for inspection they quoted me $1200 and that’s with higher labor rates coming from a bmw dealership. I quickly called Mezzios thinking this was a mistake but their office held firm on their ridiculous pricing and actually said I’d be paying more because their mechanics are better than bmw technicians. I hope this review makes you think twice before bringing your car here. They will overcharge you and if you’re not an educated person like myself they will get away with it. Safe to say Mezzios will not receive anymore business from myself or anyone I’ve recommended to them in the past. Oh and as far as the window regulator replacement I found a brand new one online for 120 bucks and it took me 2 hours tops to replace.
Mr. Wolfanger, the entire staff is disappointed that we did not exceed your expectations for service repairs as we have done for the last 5 years. Mezzio Auto Care responded to your call, requesting a quote to replace the driver side window regulator & motor for your 2009 BWM 335i. We quoted $1,626.60 for this repair. Could it be that your $1,200 quoted from the dealer only included the regulator and not the motor? Aidan, as you know our technician's are ASE Certified Master Technicians with subscriptions to all manufacturing data for all makes and models. In addition, Mezzio Auto Care also offers a 3 year/ 36,00- mile nationwide warranty on all repairs, better than BMW's and most independent repairers. We hope that you give us another chance in the future as you have been a valued customer to us for years.
- Mezzio Auto Care