5

I came here for emissions. They were able to fit me in the afternoon the day of my call and were very nice and helpful!

5

Called and explained my air condition blues. Called Monday at 4pm and Took it in Tuesday morning drop key. Called with the sad news compressor and also doing the emissions. Called me and gave me an estimate and then parts need to be ordered. Was ready at 3pm Wednesday but I was working till 7pm so picked it up Thursday and it's cool again.

5

Emissions test was done quickly and they even advised me of a burnt out license plate bulb.

5

Great called made an appointment was in and out and everone was so nice and helpful.

5

Quick service!

5

appointment on time and service prompt. staff very professional and curtious

5

Fast, professional and courteous service.

5

Truck went in and out for an emissions test. No long drawn out wait.

5

Had my car break down on my way home from work and was able to drive to Mezzio's and leave it overnight. They were able to repair my car and have it back to me with a 1 day turn around.Very convenient to be able to pay via credit card by fax and they left my car for me after hours...

4

Went for emissions, had to be at work and was told i could not leave my car. Im an executive at a bank and could not wait the half hr. This was my first time at Mezzios and would likely consider going there for future maintanence, but not when i was given a hard time for wanting to leave my car. I was merely going to pick it up in a couple hours. The people at the front desk need to realize that if this is someones first time to Mezzios, they may consider coming back for other things but not when they are difficult about leaving a car there for 2 hrs. Its not like there were 30 other cars. Other than that it was a good experience.

Jay, Mezzio Auto currently has over a 96% customer satisfaction rating and it's staff rarely does not exceed a customer's expectations. Mezzio's staff is trained to always look for a way to provide solutions to our customer's personal challenges with respect to their vehicle's service and repair needs. The State of CT's emissions testing program has Mezzio Auto testing some 25-35 vehicles per day, every day. In addition, Mezzio Auto has approximately 15-20 mechanical repair customer's vehicles each day. Because we do have limited parking space on our property the ability to offer a drop off service for what is, on average, a 15-25 minute test is unmanageable.The staff has been given a copy of this dissatisfaction and discussions for possible policy changes will be considered. Your last statement " Other than that it was a good experience " is one which makes us optimistic that you will allow us to try again to exceed your expectations.

- Mezzio Auto & Body Repair
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