Naugatuck Auto Repair

Been a reoccurring customer at this shop over the course of 5 years unfortunately like many shops nowadays they have gone completely out of line. Their hourly rate fees are almost if not already more than most dealerships charge and that says a lot. I recently asked them to quote out a window regulator and motor replacement for me when got the quote back I was absolutely baffled as it came out to $1700!! When I brought my car to the dealership for inspection they quoted me $1200 and that’s with higher labor rates coming from a bmw dealership. I quickly called Mezzios thinking this was a mistake but their office held firm on their ridiculous pricing and actually said I’d be paying more because their mechanics are better than bmw technicians. I hope this review makes you think twice before bringing your car here. They will overcharge you and if you’re not an educated person like myself they will get away with it. Safe to say Mezzios will not receive anymore business from myself or anyone I’ve recommended to them in the past. Oh and as far as the window regulator replacement I found a brand new one online for 120 bucks and it took me 2 hours tops to replace.

They know what they are doing

Another great job by the crew at Mezzio’s! Thanks again for the courteous and conscientious service that I always receive!

did emission test. very pleasant and friendly location. will recommend for anyone who needs to take care about his/her car.

I tried using a mechanic friend who said he could replace the motor in my car but then that created additional mechnical issues with my car and our friendship was lost so I decided to take my car to Mezzio's to get everything else repaired. Thankfully the Mezzio staff was understanding, sympathic and very helpful and they were willing to take on everything that needed fixing. That interaction was enough to make me a regular customer for future repairs and maintenance. And yes going to a certified repair facility can be pricey, however, they warranty their parts and labor and their demeanor and caring makes up for it. You also know they're repairing it the right way. My only negative is they close at 5pm M-F No Saturdays so I have to leave work early to make it there before they close to pay for and pick up my car.

I tried using a friend mechanic to replace a motor in my car but that created additional mechnical issues with my car and our friendship was lost when I decided to take my car to Mezzio's to get everything the mechanic broke when replacing the motor, repaired. Thankfully the Mezzio staff was understanding, sympathic and very helpful and they were willing to take on everything that needed fixing. That interaction was enough to make me a regular customer for future repairs and maintenance. And yes going to a certified repair facility can be pricey, however, they warranty their parts and labor and their demeanor and caring makes up for it. You also know they're repairing it the right way. My only dosappointment is they close at 5pm M-F No Saturdays so I have to leave work early to make it there before they close to pick up my car.

I don't usually write on reviews but I absolutely had to. Had an oil change and told me my radiator was leaking. Had me pay 60 dollars for a pressure check to determine where the leak was coming from which wasn't worth it at all. Told me I needed a new radiator and the job would cost almost 1600 dollars. Of course I got a second opinion and the second shop I brought it to stated all I needed was a radiator cap and upper radiator hose. 60 dollars compared to 1600. The shop I went to did not charge for the pressure check and was honest and upfront. I understand businesses have to make their money but I didn't appreciate being lied to and trying to get 1600 bucks out of me. I always go here to get my oil change but they lost a customer. I read the reviews and saw other customers being lied to as well and brought to the bank.

Would not recommend this shop to anyone. Told them I need camber bushings and alignment that was it. Told to bring and down and got wacked with a 90 diagnostic charge for what? I told them what it needed. Fast-forward a couple months later only 500 miles later. Looks off bring it to a different shop and told camber is way off alignment is off. Soaked me over 500 for a horrible alignment and bushings.