I needed new tires. They reviewed various price ranges with me and I decided on the top of the line because it is a new car and I need to make sure it handles well in snow. They do a good job and the price is good for the quality of service they provide. I have never had to go back and have them fix something they did in the 8 years or so I have been going to them, but nevertheless, I imagine they stand behind their work. I do refer friends to them when one asks me if I know a good car repair place.