Made an appointment to drop off car for inspection in the morning. Agreed to a ride home while inspection was completed. A few hours after it was supposed to be done, I call back asking what's up. It turns out the car hadn't been touched. Called back several more times. Work was finally STARTED at 4:20. Techs leave for the day at 4:30. I needed my car for work the next day, but oopsie, no one's there to unhook the car. Now I'm trapped at home hoping the girl that dropped me off will remember to pick me up in the morning as we finally agreed. When I got my car back the next day, I was told a manager would call to discuss. It's been a week, no call. Seems like the kids are running the show. Badly.
Jen, the entire staff has been made aware of your disatifaction. We are all very sorry to have let you down. It’s clear this was a communications failure on our part and we understand how frustrating it must have been for you. We want to assure you that our team has reviewed every aspect of this failure and we are taking steps to ensure this isolated situation does not happen again.The high level of service we usually provide will be made even better with your feedback. Thank you for bringing this to our attention. Our service manager will be reaching out to you.
- Mezzio Auto Care